| Data Migration AG (Agent) |
| End customer |
SBB CFF FFS - Schweizer Bundesbahn |
Duration
 |
Since January 2010 |
| Project desc. |
Developing existing Processes in Marketing and Campaign Management |
| Position |
SAP CRM IT-Project leader |
| Responsibilities/ Deliverables |
- Project Controlling
- Resource Planning
- Best Practice Consulting in the areas CRM Marketing & Campaign Management (CRM 6.0)
|
| |
| SAP Deutschland AG & Co. KG, Germany |
Duration
|
8 months (January 2009 - July 2009) |
| Project desc. |
Redefinition of existing Partner Solution in CRM |
| Position |
CRM Senior Application Consultant |
| Responsibilities/ Deliverables |
- Implementation of CRM Marketing & Campaign Management (WEB 6.0)
- Analysis und new definition of existing Software solutions
- Main responsible of Design and customizing settings in WEB User Interface (UI)
- Parts of the solution are productive
|
| |
| Manufacturing Industry, Köping, Sweden |
| Duration |
4 months (September 2008 - December 2008) |
| Project desc. |
Implementation of Marketing and Campaign Management in CRM |
| Position |
In charge as CRM Senior Consultant |
| Responsibilities/ Deliverables |
- Author's Business Solution Analysis and redesign of new business solution
- Implementation von CRM Marketing & Campaign Management (WEB 6.0)
- Customizing and WEB UI adjustment
|
| |
| Electronic Industry, Paris, France |
| Duration |
16 months (July 2007 - August 2008) |
| Project desc. |
Realization and Implementation of Channel Management CRM 4.0 |
| Position |
CRM and PCUI Application Senior Consultant in charge |
| Responsibilities/ Deliverables |
- Analyzing and redesigning the Business Solution Adjustment of the Implementation
- Author and responsible for customizing and PCUI adjustments
- Author and implementation of the authorization in the Channel Management, especially with the Access Control Engine (ACE) Project Controlling and CRM configuration and Going Live in Channel Management
- Customer is productive with our solution
|
| |
| Manufacturing Industry (construction equipment), Uttoxeter, United Kingdom |
| Duration |
9 months (October 2007 - June 2008) |
| Project desc. |
Realization and Implementation of Channel Management (Partner solution) CRM 4.0 |
| Position |
CRM and PCUI Application Senior Consultant in charge |
| Responsibilities/ Deliverables |
- Analyzing and designing the Business Solution Adjustment of the implementation
- In charge of customizing and PCUI adjustments
- Project Controlling and CRM configuration
- Customer goes live with our solution
|
| |
| Beverage Industry, Amsterdam, Netherlands |
| Duration |
7 months (January 2006 - July 2006) |
| Project desc. |
Template and roll out of MSA for business processes |
| Position |
MSA and CRM Application Consultant |
| Responsibilities/ Deliverables |
- Implementation of Mobile Sales, CRM Activity- and Sales Management with TPM 4.0
- Analysis and Design of the Business Solution
- Adjustment of the implementation
- Author and in charge of the Implementation Document (technical Business Blueprint)
- Project Controlling and MSA & CRM configuration
- Customer goes live with our solution
|
| |
| SAP Deutschland AG & Co. KG, Germany |
| Duration |
7 months (June 2005 - December 2005) |
| Project desc. |
Master Data Quality Solution |
| Position |
CRM Application Consultant |
| Responsibilities/ Deliverables |
- Analyzing and Designing the Business Solution
- Integration with other departments
- Author and responsible for Solution Documents
- Project Controlling for Quality Team Meetings
|
| |
| Insurance Industry, Trinidad & Tobago |
| Duration |
8 months (October 2005 - May 2006) |
| Project desc. |
Implementation of innovative Service and Claim Management |
| Position |
Part Manager and CRM Application Consultant |
| Responsibilities/ Deliverables |
- Implementation of CRM PCUI, People Centric User Interface (PCUI), Activity- und Lead Management with Interaction Center Web Client 4.0
- Resource planning Analyzing and designing the Business Solution
- Main author and responsible for Business Blueprint
- Project Controlling and CRM basic configuration
- Concerted Planning of a Service Management Solution and Complaints Procedure
- Success go live
|
| |
| Template for major Industries (Pharmacy, Medicine, etc.), München, Germany |
| Duration |
4 months (May 2005 - August 2005) |
| Project desc. |
Providing a global CRM Template for the industries sector |
| Position |
CRM Solution Consultant for Marketing and Sales 4.0 |
| Responsibilities/ Deliverables |
- Implementation of mySAP CRM solution with People-Centric UI 4.0 und mySAP Business Information Warehouse
- Analysis of Process Description
- Designing the mySAP CRM solution for the Lead and Opportunity process
- Checking the show stopper and finding a good solution for the Order and Offer Phase and the Buying Center
- Checking integration of the other interfaces Technical Specification for mySAP CRM Solution with People-Centric UI 4.0 and mySAP Business Information
- Warehouse with the integration of third-party solutions
- Customer goes life with our solution
|
| |
| Automotive Industry, München, Germany |
| Duration |
6 months (June 2004 - November 2004) |
| Project desc. |
Providing a global CRM Template for the industries sector |
| Position |
CRM Application Consultant |
| Responsibilities/ Deliverables |
- Preparing the project
- Designing a CRM solution
- Creating the Business Blueprint
- Led the project through all key stages from Concept to complete Configuration
- Implementation of CRM Online, CRM Marketing, CRM Interaction Center 3.0
|
| |
| Public Sector, Nürnberg, Germany |
| Duration |
3 months (October 2004 - December 2004) |
| Project desc. |
Providing a global CRM Template for the industries sector |
| Position |
Solution Consultant and Part Manager of CRM Internet Sales |
| Responsibilities/ Deliverables |
- Responsible of Business Process Analysis
- Implementation of CRM Online
- CRM Interaction Center, CRM People-Centric UI 3.1, CRM; integration of third-party solutions up to Configuration
- Designing a CRM solution using the bid invitation
|
| |
| SAP Deutschland AG & Co. KG, Germany |
| Duration |
1 year (January 2003 - February 2004) |
| Project desc. |
Contract Administration - Value Added Reseller |
| Position |
Administration of software and services contracts and various other agreements |
| Responsibilities/ Deliverables |
- Controlling Invoicing
- Controlling Support
- On-going monitoring of contractual issues and for Services Level Agreements
- Auditing
|
| |
| SAP Deutschland AG & Co. KG, Germany |
| Duration |
2 years (January 1999 - December 2002) |
| Project desc. |
Support the internal System |
| Position |
Internal Consultant for Master Data (MKIS) |
| Responsibilities/ Deliverables |
- Master data maintenance in SAP R/3 (organization, customer master and products)
- Training of Key Users
- Maintaining master data
- Providing SAP R/3 training for functional enhancements Producing virtual classroom sessions
- SAP R/3 training courses and Customizing settings
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